Following our
wonderfully relaxing experience at the Thermae Bath Spa, it was just as well that I was "in a deep state of relaxation". For the
woeful journey home.
When we got to the train station in Bath to return to London, there was no sign of our train on the scheduled departures. Eventually, having failed to find anyone to help elsewhere in the station, we returned to the ticket office only to be told that our train had been cancelled.
Of course it was my fault, the ticket person told me, for not checking the First Great Western website. Despite my having given my mobile number and email address at the prompt of "where to send updates or notification of any change of service" when booking. And it was the Easter weekend.
We were given two options. We could wait another couple of hours, for the last service back to London, with no guarantee it would be on time, and no guarantee of a seat.
Or alternatively, we could take the train to Chippenham (only 10 minutes away), where we would wait (another 20 minutes) for a
bus. The bus would take us (in 40 minutes) to Swindon, where we could get the Cardiff train to Paddington, taking another 1 hour 50 mins, coincidentally the time of our original scheduled journey from Bath to Paddington.
We decided on train-bus-train as the lesser of two evils, on the basis that it should still get us in earlier than the last Bath-Paddington service.
Britain - Not So "Great", More 3rd RateThe bus was late departing. People couldn't find which of the many was the Swindon bus (there was no-one at the station to assist).
To give credit, the bus driver only took a couple of wrong turns at two roundabouts, and there were no traffic jams to contend with. So we were dropped off only just in time to get on the train that was now being held back for us.
If there had been any traffic problems, we'd simply not have made it.
Finally on the train, finding seats was a problem. Eventually we persuaded people to shift their bags and shopping off other seats to give us one. After all, that's what seats are for.
Little wonder then that I hardly ever travel in the UK by train. Each time I do I remember why.
Let The Calm Wash Over YouSo, it should come as no surprise that Heathrow Airport's and British Airway's flagship Terminal 5 opening yesterday, didn't quite go according to plan.
"Heathrow Terminal 5 - a new era for air travel and British Airways
On 27 March 2008 our brand new home, Terminal 5, will open. It will revolutionise the way that passengers experience air travel.
At London Heathrow Terminal 5 we’ve created a natural, logical journey that’s so calm, you’ll flow through. It should only take ten minutes to get from check-in to departures*. Transferring and arriving are just as simple and calm. Spend the time you save enjoying the excellent range of shops, cafes and restaurants. Or simply relax and be wowed by the world class architecture.
* Based on the average time it takes one passenger using a self-service Check-in Kiosk and checking one bag at Fast Bag Drop on a normal operational day."
So claimed BA on their
"Terminal 5 - Welcome to terminal 5 - British Airways" website.
In the event, 27 March 2008 was yet another
chaotic Heathrow experience for travellers, with problems being blamed on the state-of-the art-baggage handling system... that, erm, doesn't work.
As many as 68 inbound and outbound flights were scrapped yesterday by BA. Baggage check-in was halted. Queue's and chaos abounded, and passengers were stranded, with some spending the night on the new terminal floor.
The
problems are continuing today. So far this morning, 37 flights short-haul flights out of T5 and 44 inbound have been cancelled. It is estimated that between 11,000 and 14,000 passengers could be affected by cancellations today.
This morning the BBC Today programme were reporting that many BA staff had "no idea" how to operate the high-tech chech-in systems. Passengers reported waiting over an hour for their baggage, with the arrivals hall "stacked-up" with bags.
Oh, those proud
BA boasts:
"Here are a few of the Terminal 5 features that make us the most proud:
* Terminal 5 offers seamless check-in, with 96 Check-in Kiosks designed to eliminate queuing
* There will be huge improvements in punctuality and baggage now that we’ve brought nearly all British Airways flights together in one terminal
* The state-of-the-art baggage system has been designed specifically for Terminal 5 using proven technology already in use at a number of global airports
All these amazing features are exclusive to you, the British Airways traveller."
Some flagship T5 turned out to be.
As the gateway to the UK, it really is no wonder that people forget about the "Great" and experience instead 3rd-Rate Britain.
And in many ways, isn't it just.